Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Update

This is a quick update to inform you that we are still experiencing an outage in our Mpesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Nov 04, 2026 - 12:00 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 04, 2026 - 11:47 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Nov 04, 2026 - 11:12 UTC
This incident affects: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit).
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