Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted May 20, 2026 - 22:53 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 20, 2026 - 22:08 UTC

Identified

We have identified instability in Airtel OpenAPI services. We have escalated this to the MNO for resolution.
Posted May 20, 2026 - 19:27 UTC
This incident affected: Malawi MMO services (Airtel :: Payout), DRC MMO services (Airtel :: Payout), Zambia MMO services (Airtel :: Payout), and Tanzania MMO services (Airtel :: Payout).