Performance degradation affecting Airtel OpenAPI services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Jan 25, 2026 - 12:01 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Jan 25, 2026 - 11:40 UTC

Update

We are experiencing degraded performance in Airtel OpenAPI services. We are investigating the issue.

Posted Jan 25, 2026 - 09:18 UTC

Investigating

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.

Posted Jan 25, 2026 - 09:06 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).