Performance degradation affecting Kenya MPESA services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 23, 2026 - 00:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 22, 2026 - 23:36 UTC

Investigating

We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.
Posted Apr 22, 2026 - 21:43 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).