Performance degradation affecting Tanzania Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Aug 24, 2025 - 19:03 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 24, 2025 - 18:15 UTC

Update

Airtel Tanzania is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Aug 24, 2025 - 12:17 UTC

Update

Airtel Tanzania is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Aug 23, 2025 - 20:30 UTC

Update

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 22, 2025 - 11:04 UTC

Update

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 22, 2025 - 08:20 UTC

Identified

This is a quick update to inform you that we are still experiencing instabilities in our Tanzania Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 22, 2025 - 08:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 22, 2025 - 00:21 UTC

Update

This is a quick update to inform you that we are experiencing an outage in Tanzania Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 21, 2025 - 23:03 UTC

Update

We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.
Posted Aug 21, 2025 - 03:54 UTC

Identified

We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.
Posted Aug 20, 2025 - 21:10 UTC
This incident affected: Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).