Performance degradation affecting Kenya Mpesa services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 28, 2026 - 05:39 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 28, 2026 - 04:40 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our MPESA Kenya gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Oct 28, 2026 - 01:35 UTC

Investigating

We are experiencing a partial outage of the Kenya M-Pesa services. We are investigating the issue.
Posted Oct 27, 2026 - 23:10 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).
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