The incident has been resolved. We apologise for the inconvenience.
Posted Nov 12, 2024 - 09:59 UTC
Monitoring
A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 12, 2024 - 09:43 UTC
Update
We are still experiencing degraded performance in our Kenya M-Pesa payout gateway, but we are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Nov 12, 2024 - 05:57 UTC
Update
This is a quick update to inform you that we are still experiencing instability in Kenya M-Pesa services, but we are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Nov 12, 2024 - 05:37 UTC
Update
We are still experiencing degraded performance in our Kenya M-Pesa payout gateway, but we are closely following up on it with the mobile network operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Nov 12, 2024 - 05:25 UTC
Update
This is a quick update to inform you that we are still experiencing instability in Kenya M-Pesa services, but we are closely following up on it with the mobile network operator. We'll provide an update as soon as possible.
Posted Nov 12, 2024 - 05:18 UTC
Identified
We have identified instability in Kenya M-Pesa services. We have escalated this to the MNO for resolution.
Posted Nov 12, 2024 - 03:56 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).