Performance degradation affecting Rwanda MTN MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 29, 2025 - 21:48 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 29, 2025 - 21:09 UTC

Identified

We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.
Posted Jul 29, 2025 - 19:10 UTC

Monitoring

A fix has been deployed by Rwanda MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 29, 2025 - 17:38 UTC

Identified

We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.
Posted Jul 29, 2025 - 16:33 UTC
This incident affected: Rwanda MMO services (MTN :: Web Deposit, MTN :: Payout).