Performance degradation affecting Cameroon Intouch MTN/Orange services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 15, 2025 - 02:48 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 14, 2025 - 23:59 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 14, 2025 - 21:33 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 14, 2025 - 21:31 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 14, 2025 - 19:48 UTC

Identified

We have identified instability in Cameroon Intouch MTN/Orange services. We have escalated this to the MMO for resolution.
Posted Aug 14, 2025 - 18:31 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout, Orange :: Web Deposit, Orange :: Payout).