Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 14, 2025 - 02:05 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 14, 2025 - 01:21 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Apr 13, 2025 - 23:58 UTC

Investigating

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Apr 13, 2025 - 18:14 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).
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