Performance degradation affecting Cameroon Orange Intouch services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 18, 2025 - 00:03 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 17, 2025 - 23:56 UTC

Update

This is a quick update to inform you that we are experiencing an outage in our Cameroon Orange Intouch deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 17, 2025 - 23:29 UTC

Update

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Sep 17, 2025 - 22:25 UTC

Update

This is a quick update to inform you that we are experiencing an outage in our Cameroon Orange Intouch deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 17, 2025 - 20:56 UTC

Identified

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Sep 17, 2025 - 19:42 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).