Performance degradation affecting Rwanda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted May 03, 2026 - 03:08 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 03, 2026 - 00:12 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted May 02, 2026 - 18:31 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).