Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 24, 2026 - 03:46 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 24, 2026 - 00:56 UTC

Identified

Zambia Airtel is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Jul 23, 2026 - 23:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 23, 2026 - 22:45 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jul 23, 2026 - 22:18 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).
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