Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 09, 2025 - 20:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 09, 2025 - 20:02 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 09, 2025 - 18:01 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 09, 2025 - 16:58 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jun 09, 2025 - 16:42 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).