Performance degradation affecting OpenAPI Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Aug 14, 2025 - 01:51 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Aug 14, 2025 - 00:42 UTC

Investigating

We are experiencing degraded performance in the OpenAPI Airtel services. We are investigating the issue.

Posted Aug 13, 2025 - 22:35 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), and Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit).