Performance degradation affecting MTN services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Nov 14, 2025 - 11:12 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Nov 14, 2025 - 08:40 UTC

Identified

We have identified instability in MTN services. We have escalated this to the MMO for resolution.

Posted Nov 14, 2025 - 07:07 UTC

This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout), CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), and Uganda MMO services (MTN :: Web Deposit, MTN :: Payout).