Performance degradation affecting Malawi Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Jun 10, 2025 - 15:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 10, 2025 - 13:57 UTC

Investigating

We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.
Posted Jun 10, 2025 - 13:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2025 - 11:07 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Jun 10, 2025 - 10:39 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).