Performance degradation affecting Kenya Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 29, 2026 - 03:31 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 29, 2026 - 02:50 UTC

Identified

We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
Posted Apr 29, 2026 - 00:41 UTC
This incident affected: Kenya MMO services (Airtel :: Web Deposit, Airtel :: Payout, Airtel :: Betting :: Web Deposit, Airtel :: Betting :: Payout).