Performance degradation affecting Zambia NFS Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 12, 2026 - 13:18 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 12, 2026 - 11:32 UTC

Update

We are still experiencing an outage in our Zambia NFS Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 12, 2026 - 06:54 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Zambia NFS Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 11, 2026 - 21:39 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Zambia NFS Zamtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jan 11, 2026 - 08:17 UTC

Investigating

We are experiencing an outage of the Zambia NFS Zamtel services. We are investigating the issue.
Posted Jan 10, 2026 - 18:27 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).