Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 01, 2025 - 20:34 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 01, 2025 - 20:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 01, 2025 - 17:58 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jun 01, 2025 - 17:25 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).