Performance degradation affecting Uganda MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Mar 16, 2026 - 07:04 UTC

Monitoring

A fix has been deployed by Uganda MTN. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Mar 16, 2026 - 05:26 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Uganda MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Mar 16, 2026 - 00:15 UTC

Identified

We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

Posted Mar 15, 2026 - 22:20 UTC

This incident affected: Uganda MMO services (MTN :: Web Deposit, MTN :: USSD Deposit, MTN :: Payout).