Performance degradation affecting Zambia Zamtel NFS services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Aug 10, 2026 - 09:28 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Aug 10, 2026 - 08:16 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel NFS services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Aug 10, 2026 - 06:06 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

Posted Aug 09, 2026 - 10:10 UTC

This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout).