Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Dec 12, 2025 - 17:10 UTC

Monitoring

A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.

Posted Dec 12, 2025 - 16:36 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Kenya M-Pesa web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

Posted Dec 12, 2025 - 14:46 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

Posted Dec 12, 2025 - 05:40 UTC

This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).