Performance degradation affecting Cameroon + InTouch MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 15, 2025 - 00:09 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 14, 2025 - 22:13 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 14, 2025 - 19:46 UTC

Update

We are still experiencing instabilities in our Intouch Orange Cameroon deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Sep 14, 2025 - 08:49 UTC

Identified

This is a quick update to inform you that we are still experiencing instabilities in our Orange Cameroon Intouch services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 13, 2025 - 09:45 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 13, 2025 - 09:26 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Orange Cameroon Intouch services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 13, 2025 - 05:49 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange + InTouch deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 12, 2025 - 12:58 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange + InTouch deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 12, 2025 - 03:48 UTC

Identified

We have identified instability in Cameroon Orange + InTouch services. We have escalated this to the MMO for resolution.
Posted Sep 11, 2025 - 22:00 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).