Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Dec 16, 2025 - 04:41 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 16, 2025 - 04:30 UTC

Update

We are waiting on MMO response.
Posted Dec 15, 2025 - 19:59 UTC

Investigating

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 15, 2025 - 19:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2025 - 18:18 UTC

Update

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 15, 2025 - 15:40 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 15, 2025 - 15:32 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).