Performance degradation affecting Malawi TNM services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 13, 2025 - 10:00 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 13, 2025 - 09:24 UTC

Identified

We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.
Posted Dec 13, 2025 - 07:26 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).