Performance degradation affecting Kenya M-Pesa services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Aug 05, 2025 - 23:45 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 05, 2025 - 22:56 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Aug 05, 2025 - 20:59 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).