Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 10, 2026 - 03:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2026 - 00:32 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Jun 09, 2026 - 22:33 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).