Performance degradation affecting Cameroon MTN + Intouch services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 12, 2025 - 08:00 UTC

Update

A fix has been deployed by Cameroon MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 12, 2025 - 05:18 UTC

Update

We have identified instability in Cameroon MTN + Intouch services. We have escalated this to the MMO for resolution.
Posted Aug 12, 2025 - 04:58 UTC

Monitoring

A fix has been deployed by Cameroon MTN. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 12, 2025 - 04:36 UTC

Identified

We have identified instability in Cameroon MTN + Intouch services. We have escalated this to the MMO for resolution.
Posted Aug 12, 2025 - 00:35 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 11, 2025 - 23:57 UTC

Identified

We have identified instability in Cameroon MTN + Intouch services. We have escalated this to the MMO for resolution.
Posted Aug 11, 2025 - 22:47 UTC
This incident affected: Cameroon MMO services (MTN :: Web Deposit, MTN :: Payout).