Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 13, 2025 - 13:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2025 - 12:08 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Aug 13, 2025 - 10:32 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).