Performance degradation affecting DRC Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jan 09, 2026 - 01:55 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jan 09, 2026 - 01:35 UTC

Identified

We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.
Posted Jan 08, 2026 - 23:50 UTC
This incident affected: DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).