Performance degradation affecting Airtel OpenAPI services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Nov 13, 2025 - 04:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 13, 2025 - 03:00 UTC

Investigating

We are experiencing degraded performance in the Airtel OpenAPI services. We are investigating the issue.
Posted Nov 12, 2025 - 21:05 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Nov 12, 2025 - 18:11 UTC

Identified

We are experiencing degraded performance in the Airtel OpenAPI services. We are investigating the issue.
Posted Nov 12, 2025 - 17:37 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), and Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit).