Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 28, 2026 - 15:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2026 - 14:07 UTC

Identified

This is a quick update to inform you that we are experiencing an outage in our Uganda Airtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 28, 2026 - 11:12 UTC

Investigating

We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
Posted Jul 28, 2026 - 10:42 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).
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