Performance degradation affecting Kenya Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted May 16, 2025 - 14:42 UTC

Monitoring

A fix has been deployed by Airtel Kenya. We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 16, 2025 - 12:58 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 16, 2025 - 04:32 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 15, 2025 - 04:50 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 14, 2025 - 03:14 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 13, 2025 - 03:41 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 12, 2025 - 04:54 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 11, 2025 - 06:39 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 10, 2025 - 08:31 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 09, 2025 - 03:44 UTC

Update

Kenya Airtel is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted May 08, 2025 - 03:16 UTC

Update

We are still experiencing an outage in our Airtel Kenya payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 07, 2025 - 03:07 UTC

Identified

This is a quick update to inform you that we are still experiencing an outage in our Airtel Kenya payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 06, 2025 - 09:06 UTC

Investigating

We are experiencing an outage of the Kenya Airtel services. We are investigating the issue.
Posted May 04, 2025 - 06:14 UTC
This incident affected: Kenya MMO services (Airtel :: Payout).