Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 17, 2026 - 15:06 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jul 17, 2026 - 13:01 UTC
This incident affects: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).
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