Performance degradation affecting Kenya M-Pesa MMO services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 18, 2025 - 20:15 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 18, 2025 - 19:43 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Jun 18, 2025 - 19:22 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).