Performance degradation affecting MTN Open API services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.

Posted Sep 15, 2025 - 00:11 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Sep 14, 2025 - 22:55 UTC

Identified

We have identified instability in MTN Open API services. We have escalated this to the MMO for resolution.

Posted Sep 14, 2025 - 10:33 UTC

This incident affected: CIV MMO services (MTN :: Web Deposit, MTN :: Payout), Ghana MMO services (MTN :: Web Deposit, MTN :: Payout), Nigeria MMO services (MTN :: Web Deposit, MTN :: Payout), Congo Brazzaville MMO Services (MTN :: Payout, MTN :: Web Deposit), Zambia MMO services (MTN :: Web Deposit, MTN :: Payout), and Benin MMO services (MTN :: Web Deposit, MTN :: Payout).