Performance degradation affecting Tanzania Halotel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 02, 2024 - 12:34 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 02, 2024 - 10:12 UTC

Update

We have identified an instability on our platform. Our engineering team is working on a resolution.
Posted Oct 02, 2024 - 08:49 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MNO for resolution.
Posted Oct 02, 2024 - 07:36 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).