Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Jul 31, 2025 - 10:42 UTC

Update

A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 31, 2025 - 06:28 UTC

Monitoring

We are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 30, 2025 - 23:25 UTC

Update

We are still experiencing instabilities in our Uganda Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 30, 2025 - 19:35 UTC

Update

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Jul 30, 2025 - 18:05 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Jul 30, 2025 - 17:46 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).