Performance degradation affecting Malawi Airtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 27, 2026 - 13:37 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 27, 2026 - 11:29 UTC

Update

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Mar 27, 2026 - 11:07 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Mar 27, 2026 - 10:32 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).