Performance degradation affecting Zambia MTN services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Feb 13, 2026 - 20:02 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Feb 13, 2026 - 17:50 UTC

Identified

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
Posted Feb 13, 2026 - 16:50 UTC
This incident affected: Zambia MMO services (MTN :: Web Deposit, MTN :: Payout).