Performance degradation affecting Malawi Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 10, 2025 - 11:02 UTC

Monitoring

A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 10, 2025 - 09:49 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Malawi Airtel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 10, 2025 - 02:22 UTC

Identified

We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 09, 2025 - 12:18 UTC
This incident affected: Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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