Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Mar 31, 2025 - 21:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2025 - 20:39 UTC

Investigating

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Posted Mar 31, 2025 - 18:10 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).