Performance degradation affecting Ghana Telecel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted May 30, 2025 - 20:26 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 30, 2025 - 19:02 UTC

Identified

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
Posted May 30, 2025 - 18:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 30, 2025 - 17:52 UTC

Identified

We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
Posted May 30, 2025 - 17:07 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 30, 2025 - 15:47 UTC

Identified

This is a quick update to inform you that we are experiencing an outage in our Ghana Telecel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 30, 2025 - 15:15 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted May 30, 2025 - 14:50 UTC

Investigating

We are experiencing an outage in the Ghana Telecel services. We are investigating the issue.
Posted May 30, 2025 - 13:56 UTC
This incident affected: Ghana MMO services (Telecel :: Web Deposit, Telecel :: Payout).