Performance degradation affecting Rwanda Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted May 10, 2025 - 17:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 10, 2025 - 15:52 UTC

Identified

This is a quick update to inform you that we are experiencing an outage in our Airtel Rwanda deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted May 10, 2025 - 09:23 UTC

Investigating

We are experiencing an outage of the Rwanda Airtel services. We are investigating the issue.
Posted May 10, 2025 - 02:12 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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