Performance degradation affecting Rwanda Airtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Sep 18, 2025 - 00:20 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 17, 2025 - 23:14 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted Sep 17, 2025 - 22:24 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).