Performance degradation affecting CIV Orange services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 01, 2025 - 19:40 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 01, 2025 - 18:38 UTC

Update

We are still experiencing an outage in our CIV Orange payout gateway and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Jul 31, 2025 - 04:00 UTC

Update

We are still experiencing an outage in our CIV Orange payout gateway and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Jul 28, 2025 - 03:17 UTC

Update

We are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 27, 2025 - 08:49 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 26, 2025 - 03:36 UTC

Identified

We have identified instability in CIV Orange services. We have escalated this to the MMO for resolution.
Posted Jul 25, 2025 - 14:33 UTC
This incident affected: CIV MMO services (Orange :: Payout).