Performance degradation affecting Mali Moov services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 11, 2026 - 19:19 UTC

Monitoring

A fix has been deployed by Mali Moov. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 11, 2026 - 16:58 UTC

Update

This is a quick update to inform you that we are now experiencing an outage in our Moov Mali gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Oct 11, 2026 - 15:06 UTC

Investigating

We are experiencing degraded performance in the Mali Moov services. We are investigating the issue.
Posted Oct 11, 2026 - 14:58 UTC
This incident affected: Mali MMO services (Moov :: Web deposit, Moov :: Payout).
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