Performance degradation affecting Kenya M-Pesa services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jun 24, 2026 - 10:09 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 24, 2026 - 08:35 UTC

Identified

We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Posted Jun 24, 2026 - 07:38 UTC
This incident affected: Kenya MMO services (M-Pesa :: Web Deposit, M-Pesa :: USSD Deposit, M-Pesa :: Payout).