Performance degradation affecting Zambia Zamtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Dec 27, 2025 - 19:01 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Dec 27, 2025 - 17:38 UTC

Update

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 27, 2025 - 15:50 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Dec 27, 2025 - 11:53 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).